Scope of work to be assigned to the intern: Assist to document product features. Assist to update commercial FAQ. Assist with development of Commercial SOP. Assist with legal documentation with transit, expressway and transport operators. Assist to monitor transit, expressway and transport operators' performance. Assist to track and monitor request by Participants and internal stakeholders. Assist to track and monitor Participants' readiness with other internal stakeholders. Assist to coordinate and arrange discussions with internal stakeholders. Deliverables: PayNet product write-ups and FAQs Commercial SOP Completion of legal documents Merchant performance reports Systematic stakeholder management and response time Competency to be Acquired: Core Values Aspiration Proactively seeks alignment in one's role towards the organisation's purpose. Takes ownership of the outcomes beyond the job task Surpasses expectations of one's role Curiousity Takes opportunities to continually learn and develop oneself Pursues new solutions to improve existing processes Is open and supports others in driving innovative ideas Grit Views challenging situations as an opportunity to create a positive outcome Adapts one's approaches when faced with challenges Offers support to others when situations get tough Integrity Maintains required ethical and professional conduct Open and transparent in sharing relevant information Takes responsibility of one's actions and mistakes Functional Competencies Data Analysis and Reporting: Ability to review and analyze performance reports, identifying key metrics and trends. Proficiency in using Excel, data visualization tools, and statistical techniques to prepare insightful reports. Project Management: Strong organizational skills to track and monitor tasks and project initiatives effectively. Familiarity with project management methodologies and tools to ensure timely completion of deliverables. Operational Efficiency: Capacity to design operational procedures that streamline workflows and enhance efficiency. Understanding of process improvement techniques such as Lean Six Sigma to identify areas for optimization. Legal Compliance: Knowledge of legal procedures and regulations relevant to the financial services industry. Ability to ensure compliance with applicable laws and regulations in all operational activities.