Sales Support , Kuala Lumpur , Malaysia Job Summary: The Sales Support will support the sales team by managing administrative processes, assisting with partner relations, and coordinating with various functions to facilitate smooth booking operations. This role requires a candidate with experience in the travel industry who understands the nuances of Travel product/services distribution. The specialist will help ensure efficient service delivery, handle customer inquiries, and maintain strong relationships with clients. Key Responsibilities: Act as a primary point of contact for travel agents for escalations and inquiries. Support the sales team in managing client relationships, addressing special requests, and resolving disputes. Coordinate with the sales team to monitor key account activities and address customer feedback promptly. Provide rate comparison with revenue for possible revenue optimisation. Provide periodic Performance reports to clients highlighting the risks and opportunities. Coordinate with finance to ensure accurate invoicing, payment tracking, and handling of commission structures. Collaborate with the operations team to ensure seamless processes for booking confirmations, customer communications, and service delivery. Work closely with the marketing team to support special offers, sales campaigns, and client-specific promotions & translations. Continuously assess booking and sales support processes, recommending improvements to enhance efficiency and client satisfaction. Identify and troubleshoot any system or process issues that may disrupt sales support activities. Qualifications: Education: Bachelor's degree in Tourism, Hospitality, Business, or a related field (preferred) Experience: 2+ years in sales support, client services, or operations within the travel or hospitality industry, preferably with experience within B2B travel distribution, Skills: Excellent written and verbal communication skills Strong organizational and multitasking skills with high attention to detail Analytical skills for generating insights from sales and booking data Customer-oriented with a proactive problem-solving approach Data Oriented & Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Key Competencies: Self-motivated, proactive, and adaptable to a dynamic travel environment Strong relationship-building skills with clients and suppliers Ability to handle high volumes of requests efficiently Team-oriented, collaborative, and solutions-focused High attention to detail with a commitment to service excellence Show more Show less