Admin Cum Customer System Support

• Proven experience as an Administrative Assistant, Virtual Assistant, or Office Admin Assistant.
• Good knowledge of office management systems and procedures.
• Proficiency in using office equipment.
• Strong command of MS Office, especially Excel and PowerPoint.
• Time management skills with the ability to prioritize and handle multiple tasks efficiently.
• High attention to detail with strong problem-solving skills.
• Excellent written and verbal communication skills.
• Basic understanding of databases and record-keeping.
• A team player with independence, result orientation, and strong commitment to tasks.
• Strong customer service skills to manage inquiries, complaints, and user assistance effectively.
• Basic technical support knowledge, including troubleshooting, logging, and monitoring support tickets.
• Willingness to work beyond office hours to meet deadlines when required by management.

• Receive and professionally handle all inbound calls from users regarding inquiries, technical issues, or registration assistance related to the project system.
• Conduct outbound calls and/or send messages as needed for user verification, case follow-ups, and feedback collection.
• Accurately log and ticket all user complaints and inquiries within the same working day.
• Monitor and ensure timely resolution of support tickets in compliance with the system's Service Level Agreement (SLA), including same-day closure when applicable.
• Maintain accurate tracking of all support tickets using the designated helpdesk or CRM platform.
• Escalate unresolved or complex issues promptly to the relevant technical team.
• Uphold a high level of professionalism by providing clear, courteous, and effective communication in all user interactions.

• Assist in the preparation of reports, meeting minutes, correspondence, and supporting documents for client submissions and internal use.
• Coordinate and manage administrative tasks such as scheduling, filing, and data entry related to project operations.
• Maintain accurate records of staff claim submissions, ensuring proper filing and regular updates of supporting documents.
• Oversee pantry operations, including ordering, restocking, and replenishment of meals, snacks, and beverages to support a well-maintained office environment.

• Medical Claims Up to RM 600/yearly

• Annual Leave 14 days/yearly
• Sick Leave
• Public Holidays

• Employees Provident Fund (EPF)
• Social Security Organization (SOCSO)
• Employment Insurance System (EIS)

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