Training Provided | Customer Service Executive @ Petaling Jaya | 1 Year Working Experience Welcomed

GLOBAL OUTSOURCING GROUP

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 22 days ago
Job Responsibility Working Days/Hours: Monday - Sunday, 5 days/week (including weekends & public holidays) Shift timing: (10am - 8pm ) Provide excellent 1st level support experience to customers via all relevant communication channels - incoming & outgoing calls/ digital engagement (social media & electronic channel) Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with business partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile. Any other duties and responsibilities that may be assigned to you by the management from time to time. Job Requirements Candidate must possess at least a Diploma in any field. SPM holder with relevant experience will be considered. Preferable with 1 year of working experience in the related field is required for this position. Possess strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. Excellent verbal and written communication skills in English & Bahasa Malaysia Willingness to work in rotating shifts, weekends, and public holidays Good understanding of electric vehicles Job Benifits Training Provided EPF & Socso Annual Leave

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