
System Administrator / Infrastructure Engineer
- Pulau Pinang
- Permanent
- Full-time
- Provide 1st and 2nd line support, managing service requests and incidents through the IT Helpdesk and Service Desk.
- Perform user access management, rights enforcement, and directory services operations using Active Directory and Azure Active Directory.
- Apply system and security updates, conduct routine patching, and implement configuration changes in alignment with security and compliance requirements (e.g., ISO 27001, GDPR).
- Support system performance monitoring, capacity management, backup operations, and disaster recovery readiness.
- Contribute to automation initiatives using scripting languages (e.g., PowerShell, Bash) and infrastructure-as-code tools when applicable.
- Maintain accurate and up-to-date documentation of systems, processes, configurations, and operational procedures.
- Collaborate with internal teams to support deployments, infrastructure projects, and continuous improvement initiatives.
- Bachelor's degree in computer science, Information Technology, or a related field; equivalent practical experience will also be considered.
- Minimum of 3 years of experience in system administration, infrastructure operations, or a comparable role.
- Proven experience with Windows Server and Linux system administration.
- Proficiency in directory services and cloud platforms: Active Directory, Azure, and Microsoft 365.
- Familiarity with virtualization environments, basic networking (DNS, DHCP, VPNs, firewalls) and storage networking.
- Strong analytical and troubleshooting skills, with the ability to work independently and collaboratively.
- Fluent in English (spoken and written).
- Hands-on experience with OpenShift, container platforms (Docker/Kubernetes), and hybrid cloud management.
- Knowledge of Infrastructure as Code tools (e.g., Terraform, Ansible).
- Exposure to monitoring and observability platforms (e.g., Zabbix, Prometheus, Grafana).
- Experience in environments aligned with ITIL, DevOps, or Agile methodologies.
- ITIL Foundation certification.
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Penang