Position Summary : The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction. Job Responsibilities : Lead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages engagement, motivation and high performance Overall responsible the order execution operations from the sales contract generation to through On-Time-In-Full delivery of customer orders. Work closely with the Production and Demand planners to ensure stock readiness for shipment and the Credit Control Team on account receivables from customers Resolving any custom and logistics-related issues/disruptions that may affect cargo delivery on timely manner Improve and optimize operation workflows, processes and systems to improve efficiency. Prepare reports on key performance metrics, forecasted shipments & etc as required. Job Requirements : Degree in Business Administration or any other related fields At least 10 years' experience in customer services/supply chain operations in chemicals export trade Good knowledge in Letter of Credit, UCP 600, Incoterm terms, and international shipping regulations & documentations. Familiar with container, flexibag, isotank and bulk shipments operations. Familiar in handling of Marine Insurance Good communicator and capable of report writing in a clear and structured way. Strong problem solving and analytical skill is essential. Pro-active, team player and meticulous. Show more Show less