Business & Performance Manager

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
• Support SSC budgeting, forecasting, and P&L variance analysis.
• Ensure compliance with internal controls and regulatory standards.
• Lead continuous improvement initiatives and process enhancements.
• Manage internal customer relationships and ensure SSC services meet business requirements.
• Oversee team recruitment, training, and performance development.
• Support ERP system upgrades and operational projects.

• Postgraduate Diploma or equivalent experience in senior performance management roles.
• Minimum 5 years experience in controlling, performance management, or business analysis.
• SSC or BPO experience managing performance and reporting.
• Proficiency in ERP systems (IFS preferred) and MS Office.
• Strong skills in data analysis, reporting, and process improvement.
• Leadership experience in managing teams and working with senior stakeholders.
• Ability to manage projects and lead operational changes.

• This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel

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