Customer Support Specialist

Inov8 Solutions

Cyberjaya, Selangor
Permanent
Full-time

12 days ago
Apply easily

Interview mode: Online/F2f (depends on the candidate current location)Shift allowances: Provided if working in rotational shiftsKPI Incentives providedJob Description :-Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.Knowledge and Skills RequiredCommunication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision-making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Benefits:

Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
Optical benefit up to 120 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
Dental up to 500 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
Medical Leave as per Labor law - 14 days.
Bereavement leave 3 working days in an event of death in the immediate family (Spouse, Children, parents).
Maternity Leave for 60 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.

Inov8 Solutions