Communication & Engagement Lead - ShopeeFood
- Kuala Lumpur
- Permanent
- Full-time
- This role will be placed in the Driver Operations Team - ShopeeFood
- Oversee driver-related comms (drafting and setting up via various channels available) and tracking of comms cost which liaise with regional team
- Oversee learning and development of drivers (onboarding and educational materials for drivers), including publishing of driver related FAQ
- Oversee creative team in designing and creating content/ poster for any announcement/ communication to shopeefood drivers.
- Key PIC to Assist Driver Ops lead in driver acquisition, initiation, activeness and campaign roll-out.
- Main PIC in maintaining driver website page, engagement click and placement of content.
- Plan and execute online and offline engagement plans for drivers
- Assisting on the internal and external brand partnership for driver perks including performance impact.
- Assist product team for some driver-related feature launch and enhancement in terms of comms, help center article drafting and UAT if needed.
- Support in the ShopeeFood expansion project (new state / city expansion) from the communication and engagement part.
- Set up Ads for driver acquisition purpose and tracking of leads generated and acquisition cost on a weekly basis.
- Support in optimizing chatbot and taskbot in driver apps.
- At least 3-5 years of working experience in any related operations management background.
- Experience in leading a team is a must
- Good communication skills and attention to detail.
- Able to work as an individual and also with a team.
- Independent and flexible to take on new tasks.
- Analytical skills would be an added advantage.
- High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
- A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
- Team player, excellent in both written skills and verbal communication
- Having exposure to E-commerce, and a logistics background is a plus point