Customer Service Agent (Mandarin)

Devloit Sdn. Bhd.

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 days ago
MohonKelayakanESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
  • Fresh graduates are welcomed.
  • Must possess customer-centric commitment
  • Ability to maintain composure in a multitasking, high energy environment
  • Detail-oriented
  • Basic English communication skills
  • Well versed in local language
  • Preferably with strong computer navigation skills
  • Familiarity with Google Suite
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
TanggungjawabYour ResponsibilitiesABLE TO WORK IN ROTATIONAL SHIFT
  • Represent the brand, the culture, and values of our clients
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Handle customer's concerns positively and professionally
  • Provide timely support to customers through available communication channels (Calls,email and live chat)
  • Ensure efficient problem and complaint resolution
  • Capture client feedback for future improvement
  • Capture the nature of Client contacts.
  • Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
Manfaat
  • EPF & SOCSO
  • Health Insurance
  • Incentives
  • Flexible Work environment
Manfaat tambahan
  • Training Provided
  • 5 Working Days
  • Allowance Provided
KemahiranMandarin Customer Service Communication SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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