About the job ASX listed blue chip MNC | Market leader in Sustainability and Supply Chain Hybrid working | Flexible working culture | Attractive shares plan Building your career in a fast-paced global environment About the role Reports to the Financial Accounting Manager, the Credit Collection Specialist is responsible for the timely collection of customer outstanding invoices, implement strategies to reduce DSO and drive process improvements within the Invoice to Cash (ITC) area to standardize and automate processes, and remove non-value add processes. Partner with customers and business stakeholders to simplify the customer invoicing and payment processes. The key responsibilities and accountabilities of the role include: Monitor customers credit status and contact customers for payments on overdue invoices. Review and resolve Invoice to Cash matters relating to Customer Account Management. Perform sanctions screening for all customers. Place customers on credit hold, review and negotiate the payment plans and removal of credit holds as per agreed procedures and authority matrix. Effectively recommend accounts for pre-legal actions, if any. Review and manage customer Refund Requests as per agreed procedures. Complete Cash Application process including uploading bank statement, allocating payments and following up customers/bank to resolve any unidentified amounts. Provide guidance and assistance on Invoice to Cash related matters to key stakeholders in particular Sales, Finance and Commercial team. Identify root causes of high DSO, formulate and implement strategies to reduce DSO to meet budget expectation. Review New Account requests and escalate any request that did not fit the standard requirements Respond to customer queries (if any) and directing the customer to the right personnel. Assist with reporting as and when required - Disputes Report, average payment days and etc. Review Invoice to Cash procedures and identify improvement from time to time. Active involvement in projects and initiatives, foster a collaborative working relationship with all functions. Candidates possess below skills and experiences will likely be successful in this role: Skills and Knowledge: Excellent written, verbal and interpersonal skills Solid understanding of multi-currency finance environments Good analytical, organizational and problem-solving ability Attention to detail and solid numeracy skills Strong conflict resolution and Negotiation skills Strong customer service and team attitude Positive attitude towards implementing change Intermediate level Microsoft Excel skills Experiences: More than two years' experience in listed company multinational environment reporting Experience with local GAAP applicable to the region Experience in working with a global finance team associated with geographically diverse business. Experience working with SAP (required), knowledge in Salesforce (desirable) Qualification: Bachelor&aposs Degree in Finance / Accounting or its equivalent Benefits: Work for an accredited Top Employer Flexible working environment Medical and wellness benefits Company sports and wellbeing events Attractive options to purchase Brambles shares Show more Show less