SAP IS-Auto-Warranty Consultant

Petaling Jaya, Selangor
Permanent
Full-time

1 month ago

Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clientsManage, implement and strategize the design, development and implementation of SAP IS-Automotive; through the development, establishment and implementation of SAP IS-Automotive in warranty enhancement framework by covering its functionalities, integrated solutions, capabilities and security in order to achieve efficient operability, compliance and sustains productivity thus enhancing the value creation for Division business through IT innovation and support the business to attain operational excellence.SAP Functional Support

Identifies areas of improvements and proposed the improvement plans to the customers
Provide solution to medium to complex requirements in the areas of IS-Auto (Warranty)
Provide guidance and coaching to subordinates to enable them to manage their day to day operations
Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
Oversees assigned personnel for projects / operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.

Project Execution

Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
Self-starter and independent in managing the tasks assigned.
Proactive in proposing improvements to simplify processes.

Service Management and Continuous Improvements

Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
Seek opportunities, develop, and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
Adhere to DXC IT support procedures, policies and guidelines.
Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve client's business needs.
Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
Enter SAP application solutions into the knowledge database.
Prepare the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience
6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
Knowledge in the areas of SAP IS-Automotive (Warranty).
Knowledge and understanding of the integration of IS-Automotive (Warranty)with other modules within SAP and integration methods with external system will be an added advantage.
Knowledge in the other areas of SAP Logistic module will be an added advantage
Experience in either SAP ECC and/or S/4 HANA
Ability to coach and guide the junior employees will be an added advantage.
ITIL v 4 certified will be an added advantage

Other Qualifications:

An advanced degree in a relevant field is a plus
Relevant certifications, such as Certified Treasury Professional (CTP), are a plus

Our culture and benefits: DXC are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXCAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:

Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us, and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

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