Global S&C GN_IC_Management Consultant in Utilities Retail
Kuala Lumpur
Permanent
Full-time
8 days ago
Key Responsibilities: To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value. To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients. Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience. Work requires travel to client site for project work across geographies Communicate complex requirements to and from Technical and Non-technical stakeholders. Own the delivery process end-to-end from origin to implementation & support. Role Description: Minimum experience of 5 to 11 years in Utilities Retail with implementation experience Should understand different business process in of Utility Industry (Regulated and Deregulated) Work independently on defining solution for complex projects or contribute to solution of a program Specialized in a technology/domain/functional competency area and prepare a road map for the competency/Utilities Retail industry segment in form of competitive service offerings Get involved in practice reusable component inventory and knowledge management. Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. Program management of large, complex business programmes to deliver digitally enabled solutions Drive Business Readiness and Deployment activities for region(s) Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis Provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team) Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions. Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections. Domain experience in electricity, gas or water utilities industries will be added advantage. Candidate should have good communication skills (business communication skills). Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills Qualifications and Education Requirements: Full Time Graduation MBA (Tier 1) - Not Mandatory Relevant accreditation for Utilities industry About Accenture Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.