Director of Spa (Pre-Opening) Conrad Kuala Lumpur

Kuala Lumpur
Permanent
Full-time

5 days ago

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.As the Spa Director at our prestigious 5-star luxury hotel, you will be the visionary leader of our serene sanctuary, orchestrating the daily operations to deliver unparalleled guest experiences. Your role will encompass leading, training, and inspiring a dedicated team of spa professionals to consistently exceed service expectations while preserving the tranquil ambiance and sophisticated atmosphere of our spa.In addition to your leadership duties, you will adeptly manage administrative responsibilities, including scheduling, inventory control, and budgeting. You will collaborate seamlessly with other departments to promote our spa services, ensuring a cohesive and luxurious guest journey. Your commitment to excellence will also involve ensuring all treatments adhere to the highest health and safety standards, while your innovative marketing strategies will drive guest engagement and revenue growth.What will I be doing?As the Spa Director, you will be responsible for performing the following tasks to the highest standards:

Leadership & Team Development

Leads, trains, and mentors the spa team to deliver exceptional services, ensuring high guest satisfaction and operational efficiency.Manages team member scheduling, performance evaluations, and ongoing development to maintain a motivated and skilled team.

Operational Efficiency & Quality Control

Oversees day-to-day spa operations, ensuring that all areas, from treatment rooms to public spaces, meet the highest standards of cleanliness, ambiance, and service.Implements and maintains health, safety, and hygiene protocols in compliance with hotel and legal standards.

Guest Experience & Customer Service

Ensures that all guest interactions reflect the highest standards of hospitality and wellness, addressing any guest concerns or complaints promptly and professionally.Collaborates with the team to create and enhance spa treatments and services, tailoring offerings to meet guest preferences.

Marketing & Promotion

Works with the Sales and Marketing departments to promote spa services, packages, and special offers, driving guest engagement and spa revenue.Develops new programs and initiatives to increase guest participation and build long-term client relationships.

Inventory & Resource Management

Manages spa supplies, products, and equipment inventory, ensuring timely reordering and effective cost control while maintaining quality standards.Oversee vendor relationships and ensure all treatment products are high-quality and meet guest expectations.

Financial & Budget Management

Manages the spa’s financial performance, including budgeting, expense tracking, and revenue generation, ensuring cost-effective operations without compromising on the guest experience.Analyzes financial data to develop strategies for increasing profitability while maintaining or improving guest satisfaction.

Collaboration & Cross-Departmental Coordination

Works closely with other departments, including Housekeeping, Engineering, and Sales, to ensure seamless operations and promote spa services to hotel guests.Coordinates with external vendors and partners for special events and promotions that enhance the spa experience.QualificationsWhat are we looking for?A Spa Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Demonstrated expertise in spa management with a preference for experience in luxury or hotel environments.

Pre-opening experience is an added advantage.

Relevant certifications in spa management or wellness programs, demonstrating a commitment to professional excellence and industry standards.

CPR and First Aid certification is highly desirable, showcasing a dedication to guest safety and well-being.

Possesses in-depth knowledge of spa treatments, products, and emerging wellness trends.

Well-versed in health and safety regulations and proficient in spa operations.

Proficiency in developing and implementing innovative spa marketing and promotional strategies.

Demonstrates exceptional financial acumen, adeptly managing budgets, forecasts, and revenue targets with precision and strategic insight.

Exemplary communication and interpersonal skills, with a strong focus on guest satisfaction. Proficient in English, with additional language skills considered an asset.

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

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