Ensign is hiring !Responsibilities:Manage ticketing system and ensure all the tickets are up to date with latest information/updates.Handles customers’ calls/escalation, perform 2nd level troubleshooting and resolution.Conduct analysis (impact & risks) on change requests and perform configuration changes.Take ownership of the issue and work with Engineering/Principle towards resolution.Monitor, track and communicate status of support requests.Maintain products firmware, signature and patches up to date.Vendor/Principle coordination and management.Create & Maintain technical documentations.Report possible threats or software issuesInstall, program and commission devices, security equipment, and softwareDiagnose and troubleshoot hardware and software issuesRequirements:Minimum 3 years of experience in project deployment & support.Analytical-thinking and problem-solving experience.Experience working autonomously and prioritizing work with minimal input.Time management and multitasking experience.Strong knowledge of networking and IP conceptsHands on Experience with Symantec solutions (DLP, Mail Gateway, Proxy) will be an advantageHands on Experience with IT security solutions like Advanced Persistent Threats, Intrusion Prevention System, Web Proxy, Email Gateway, Privileged Identity Management, Endpoint detection and response, etc.Excellent verbal and written communication skills.Detail oriented and organized.Ability to work independently with little while maintaining a high level of efficiency.Flexible and quick to adapt to sudden changes and issues.
