Key Responsibilities Lead direct engagement with unmanaged merchants through regular visits, relationship-building, and effective resource deployment. Own and execute the Area Manager playbook, ensuring quality interactions and impactful outcomes. Foster strong merchant relationships, acting as the main point of contact and resolving operational or technical issues promptly. Educate merchants on available tools and features to support business growth and success. Collect and share merchant feedback with internal teams to drive service and product improvements. Monitor KPIs including engagement rates, satisfaction, retention, and tool adoption, using insights to optimize strategies. Act as a local market expert, providing intelligence on merchant landscape, competition, and growth opportunities. Collaborate with cross-functional teams to ensure seamless merchant experiences. Advocate for merchant needs in internal discussions to influence business strategies. Drive operational excellence by refining processes, sharing best practices, and improving efficiency. What We're Looking For Exceptional interpersonal skills to build genuine connections. Strong problem-solving skills and quick decision-making ability. Proactive, self-driven, and able to work independently. Data-oriented mindset with the ability to track and analyze performance. Empathy and dedication to supporting merchant partners. Resilience and a positive attitude in the face of challenges. Qualifications 3-5 years of experience in sales or account management. Strong verbal and written communication skills. Proficiency in English and Bahasa Malaysia (Mandarin or Tamil is an advantage). Knowledge of the local market and business landscape in [Shah Alam or Wangsa Maju] is a plus.