Head, Knowledge Management, Group Technology and Digital
Kuala Lumpur
Permanent
Full-time
29 days ago
Group Tech sector level to enable centralized knowledge management team & repository to ensure technology knowledge is captured, used & updated. Knowledge to be used for demand, delivery & support. As immediate need, knowledge is required for support to resolve incidents faster especially on Tier-1 ecosystem as part of BNM RMIT requirements. The head of knowledge management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions. Knowledge management Plans, designs & execute knowledge management roadmap towards excellence such as Defining targets & plans towards achieving the targets. Establishing & grow people, process & technology. Grow the knowledge management. Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies. Continuously review & improve knowledge management operating model & framework as part of roadmap. Promoting collaboration & knowledge sharing through defining, supporting & encouraging use of knowledge to employees of all skill levels & roles. Ensuring knowledge technologies are up-to-date & working according to function, as well as ensuring that employees are not misusing company tech infrastructure. Controlling accessibility & flow of knowledge within the organisation & to external parties. Helping capture new knowledge with usage of knowledge base. Monitor progress by leveraging analytics to assess the impact, engagement, functionality & effectiveness of knowledge management strategy. Providing relevant coaching, training & support to champion a knowledge management culture. Work landscape: Building, maintaining & improve knowledge management especially in group technology landscape. Knowledge management may also be extended to overall group level. Requirements Degree in related computer science principles. Strong leadership position & proven programme management achievements. Hands on experience in knowledge management tools, content management systems & databases Ability to categories, tag & structure information effectively. Knowledge in banking or financial institutions technology landscape. Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents. Application and/or infrastructure delivery & support processes. Hands on experience on application &/ infrastructure domain knowledge . Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements. Use of meta data for search engine & social media. Good knowledge processes. Critical thinking & able to resolve problems creatively. Proficient in using Jira & Confluence . Strong interpersonal & collaborative skills as well as highly effective communication skills. Organized, detail oriented and thorough. Strong desire to help improve processes & mentor others. Knowledge / certification in ITIL is advantageous. Show more Show less