Description and Requirements Position Overview Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensure efficient and compliant daily operations. This role also support Operation and maintenance of application-development platforms-including Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform-as well as xCloud service platforms such as xCloud Service Console and Automation Working Platform (AWP).Responsibilities cover service-request handling, daily inspections, alert and monitoring triage, incident resolution, change management, configuration management, and service reporting. Receive work orders, e-mails, or instant messages from IT users, BU users, the monitoring center, and Level 2 teams respond via e-mail or message, create tickets, and manage the full ticket life cycle-response, update, escalation, and closure. Core Responsibilities 1. User Support o Resolve employee endpoint issues per SOPs (hardware failures/software installation/account access) o Deploy and configure office equipment (Windows/macOS/mobile devices) o Respond to service desk tickets within 20 minutes (initial response) 2. System Maintenance o Perform basic server health checks (CPU/memory/disk space) o Assist in patch deployment and backup operations (following change management processes) o Maintain IT asset database (devices/licenses/IP addresses) 3. Process Execution o Document and escalate incidents per established procedures o Update knowledge base articles (FAQs/solution repository) o Execute security compliance tasks (password policy enforcement/antivirus scans) 4. Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform Operation o Ensure the stable operation of the company's Kubernetes clusters and be able to quickly locate and resolve production issues. o Maintain and upgrade Kubernetes core components to improve the stability and operational efficiency of large-scale container clusters. o Maintain and optimize services in the Kubernetes ecosystem, including container networking, image management, and observability. o Provide day-to-day business support and on-call duty to guarantee service availability and user experience. Qualifications & Experience Mandatory Requirements . Degree in Computer Science/related field . Proficiency in OS maintenance (Windows 10+/macOS) . Understanding of TCP/IP fundamentals (IP/DNS/VLAN) . Ability to strictly follow documented procedures . Deep knowledge of Kubernetes concepts and architecture hands-on experience in optimizing and troubleshooting specific components. . Familiar with Docker/container and underlying OS technologies (container networking, cgroups, CFS, etc.). . Strong automation mindset able to automate operations with Python, Shell, or Golang. . Strong analytical and problem-solving skills good at summarizing and writing technical documentation. Preferred Qualifications . ITIL V4 Foundation certification . Service desk or desktop support internship experience . Skillful scripting skills (Batch/Bash) . Practical experience or internships involving Oracle/MySQL/Milvus/Elasticsearch preferred . Relevant certifications (MySQL OCP/) are a plus #NOVAIT