Analyst - AML Payment Investigations (Thai Speaker)
- Kuala Lumpur
- Permanent
- Full-time
- Conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the company
- Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
- Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
- Reach out to customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an account
- Suspend and cancel accounts
- Experienced Customer Care Professional with analytical skills
- Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
- Knowledge of AML regulations is a plus
- Ability to distinguish main and side issues and to substantiate factual conclusions
- Ability to report the case effectively to the compliance department (ISAR)
- Understanding of American Express customer systems
- Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
- Ability to communicate urgency and needs effectively with clients.
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities