Active Directory Services Engineer # Worklocation Malaysia
Singtel
- Malaysia
- Permanent
- Full-time
- Azure Active Directory (AAD)
- Azure AD Connect (AADC)
- Active Directory Federation Services (ADFS)
- Active Directory Certificate Services (ADCS)
- Domain Name System (DNS)
- Virtual Directory System / Lightweight Directory Services (VDS / LDS)
- Assess, strategize, and lead the transformation initiatives for the ADS ecosystem to enhance efficiency, security, and scalability.
- Implement modernization strategies, including adopting new features, optimizing configurations, and implementing best practices in ADS and related technologies.
- Enhance, develop, maintain system documentation for ADS, including installation, configuration, and appropriate SOPs.
- Identify areas for optimization within the ADS infrastructure to improve performance, resource utilization, and user experience.
- Design and implement automation solutions to streamline repetitive tasks and processes related to ADS operations.
- Work with Singtel in-house automation team to deliver such automation
- Handle service requests, incidents, problem management, and change requests related to ADS and its associated services.
- Perform routine maintenance, monitoring, and troubleshooting to ensure the stability and availability of the ADS environment.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Manage customer satisfaction through effectively communicating and managing customer expectations.
- Ensure adherence to service level agreements (SLAs), change management process and key performance indicators (KPIs) for ADS services, striving for excellence in service delivery.
- Proactively monitor and manage the performance of ADS services, identifying and addressing potential issues before they impact users.
- Root Cause Analysis and Continuous Improvement:
- Conduct thorough root cause analyses for incidents and problems, identifying underlying issues and recommending preventive measures to mitigate future occurrences.
- Drive continuous improvement initiatives based on lessons learned and feedback, aiming for a highly resilient and responsive ADS environment.
- Graduate with degree from reputable college
- At least 12 years of experience working with Microsoft Identity technologies such as Active Directory, Azure Active Directory.
- Proven experience in transforming and operating complex, multi-forest, multi-purpose, Active Directory Services and related technologies.
- Strong proficiency in related services such as, but not limited to Azure AD, AD Connect, ADFS, PKI, DNS, and VDS/LDS.
- Demonstrated ability to analyse, optimize, and automate ADS services and associated processes.
- Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
- Sound knowledge in ITIL framework.
- Expert knowledge of MS Active Directory
- Expert knowledge of MS Active Directory integration with other applications for SSO.
- Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Administrator Associate) are a plus.
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities