
Business Systems Analyst, APAC
- Pulau Pinang
- Permanent
- Full-time
- System Analysis and Design:
- Gather and understand business requirements from business or process owners
- Conduct feasibilities studies and solution prototyping with relevant IT partners
- Define, design and re-engineer business systems solution and processes
- Review and ensure IT design & solution prototype are meeting business needs with user/customer experience in mind
- End to End Solution Implementation:
- Lead and deliver end-to-end system solutions implementation including design and build review, conduct testing and user training, cutover and go live support
- Works closely with IT development team (internal and external) to assure a timely solution according to the specifications and implementation of business needs
- Assure quality of system solutions implementation by developing and executing test plan and cases
- Create and provide quality training material for user assistance and system usage
- Resolve issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions
- Guide implementation of enterprise and system level architectures and systems by creating and communicating well-written documentation and presentations
- Business Process Improvement:
- Identify opportunities for business process improvements and recommend system solutions to enhance efficiency and effectiveness
- Drive harmonization across systems and processes
- Business Continuity Support:
- SAP issues troubleshooting and fix, work requests and consultation
- Collaborate with SAP global team to resolve major issues and site outages
- SAP Access - new SAP user/license setup (new hires, role changes), SAP Training governance
- Audit support: Reports, transactions, queries, segregation of duties
- Year End Activities: Analysis and support for clean-up activities
- Create and maintain detailed documentation of system configurations, processes, and procedures
- Work closely with business stakeholders, IT teams, and external vendors to ensure successful system implementations and upgrades
- May lead multiple project activities simultaneously, working with internal and external cross-functional groups
- Manages system implementation projects by applying basic project management methodology
- Bachelor's Degree, in Information Technology, Computer Science, or a related field
- 3 to 5 years of working experience as a SAP Business System Analyst or in a similar role
- Proficiency in SAP modules such as SAP LE/WM, SD, MM etc. Strong understanding of SAP configuration and customization
- Experience in managing SAP implementation projects and working in a team-oriented, collaborative environment
- Excellent analytical and problem-solving skills with the ability to understand complex business processes and translate them into system solutions
- Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders
- Knowledge and experience in SAP (S4HANA) will be advantageous
- Project management experience with formal accreditation is a plus
- Ability to navigate a cross matrixed and diverse environment
- Enjoy being part of a highly diversified workforce and working across different time zones