Customer Service Executive

Sungai Petani, Kedah
RM 3,500 per month
Permanent
Full-time

1 day ago
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We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin), providing outstanding support to our renowned clients in the Customer Service & Support sector with outstanding service and professionalism.PositionCustomer Service Executive (Mandarin/Cantonese Speaker Written & Verbal, On-site)Key Responsibilities

Handle customer inquiries via phone, email, and live chat in Mandarin and English.
Provide accurate and timely information regarding products, services, and policies.
Resolve customer issues efficiently with a focus on satisfaction and retention.
Coordinate with internal teams to ensure customer needs are met.
Maintain accurate records of interactions in the CRM system.
Support translation of communication materials (Mandarin/Cantonese English).
Meet performance targets and adhere to service quality standards.

Job Requirements

Proficiency in Mandarin and Cantonese, with good command of English.
Minimum SPM/Diploma or equivalent qualification.
Minimum 1 year of relevant customer service or call center experience preferred.
Excellent interpersonal and communication skills.
Strong problem-solving abilities and a customer-first mindset.
Able to work in a fast-paced, team-oriented environment.
Willing to work on-site in Sungai Petani, Kedah.
Able to commit to rotational shifts, including weekends and public holidays.

Job TypeFull-timeShift TypeRotational shift, 5 days a weekSalaryBasic: RM3,500
KPI : RM250Benefits

EPF & SOCSO
Birthday Leave
Maternity Leave
Annual Leave
Career advancement opportunities
Professional development programs

Expected Start DateImmediatelyFind Out More About UsGlassdoor:
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