The Responsibilities of the Role: Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher-level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and policies. Aid customers in product usage and troubleshoot any related issues. Accurately document customer interactions in the company's database or CRM system. Uphold high-quality service standards to ensure and enhance customer satisfaction. Skill Requirements: Minimum Diploma in any field (preferably in IT). Minimum 1 years' experience in the call centre industry, a similar role is an advantage. Working experience in any technical related fields is an added advantage. Excellent command of spoken and written Bahasa Malaysia/English. Fresh graduates fluent in Mandarin are encouraged to apply. Possess initiative, able to work independently and as a team. Ability to work in a challenging environment. Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday). This position is open to locals only. The Package : Attractive Salary for Bahasa Malaysia and English (RM 2800.00). Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Experience Required : Associate Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.