Associate Project Manager Airline Engagement

Kuala Lumpur
Permanent
Full-time

2 months ago

Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEThis role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders.KEY RESPONSIBILITIES

Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and onboarding airlines in Production.
Initiate communication with airlines to explain government requirements.
Document Airline Engagement materials; provide technical and operational information to Airlines.
Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines.
Conduct meetings with internal and external stakeholders and prepare presentations.
Work independently or under supervision to complete assigned tasks.
Proactively engage with airlines and governments to keep them informed at all times.
Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests.
Create and maintain project management documents
Work with relevant stakeholders to find resolution when implementation is at risk.
Manage risks, issues and own escalations (in liaison with management)
Ensure effective transition to SITA Operations and secure any sign-offs.
Maintain Status reports and Sharepoint site for government related materials.
Provide regular project reports to Customer and SITA stakeholders.

Qualifications:EXPERIENCE

Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions
Strong verbal and written communication skills
Formal Project Management training and certification, or related work experience
Good time management skills
Self-starter to work well independently and comfortably with local and international teams
Flexible to work in different time zones whilst working with virtual teams in different geographical regions
Be accountable and agile in managing implementations, with a sense of ownership and proactivity
Motivated to work with colleagues and available resources to for own learning and development
Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction
Fluent in English language (other languages are an advantage)
Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint
Experience of working with Airline systems or Airline IT service providers is a plus
Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable)
Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable)

EDUCATION & QUALIFICATIONS

University degree or equivalent experience
Formal project management training and certification - PMP desired but not mandatory

WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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