Customer Service - 12 Months Contract (Engineering)

• Pre sales Price and availability, order or delivery status, opportunity identification, knowledge management and etc
• Post sales commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc

• First level general support pre-sales and post-sales, telephone, email and digital platform to customers and partners
• Responsible for answering incoming telephone calls, live chat, e-mails, portal cases and prioritizing customers support needs
• Responsible to process Customer requests including order modification in ERP system
• Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
• Escalation management in liaising with Procurement, Logistics, Technical Support and order management team in resolving customers order and delivery complaints
• Support and resolve customer logistic product quality/returns and commercial issues
• Proactively follow up on all commitments and customer requests
• Strong collaboration with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies and applications
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
• Lead transformation initiatives such as process simplification and improvement on Customer Support process
• Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

• Degree in any specialization with 3 to 5 years of working experience (advantage if Engineering degree)
• Multilingual capability is an advantage eg. English, Malay, Chinese, various dialects, Korean, Japanese, Thai, Indonesian, Vietnamese.
• Knowledge in ERP SAP SD module and supply chain is highly preferred
• Advance or Intermediate Excel and data analytics skills
• Strong verbal and written communication skills are required
• Ability to multi task (logging queries and orders while speaking with customers);
• Ability to work under pressure, flexible and having the ability to learn quickly
• Passionate, self-motivated, results-driven professional
• Ability to work effectively in a team and independently
• Demonstrate aptitude for problem solving and a sense of urgency

Hunters International