The Responsibilities of the Role: The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality. The analysts shall be daily moderators of automated learning. Conduct investigations as and when required. Utilize software to notify Operations so there is compliance with quality standards and procedures. Create and enable a structure for real-time quality feedback. Continue the development and enhancement of the supervised learning machine and user interface. Facilitate the change from random scoring to targeted actions. Detecting and repairing broken customer journeys. Provide Customer Support with actionable insights. Skill Requirements: Degree or an equivalent professional qualification. Good command of spoken and written English. Hindi/Telugu is an added advantage. Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking. Minimum 1 year of experience in similar capacity. Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment. The Package : Attractive Salary. Performance Related Allowance on a quarterly basis. 15 days Annual Leave. 14 days Medical Leave. Medical and hospitalization insurance coverage. Experience Required : Entry Level Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.