Chat Support Agent (Mandarin Speaker)

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls / Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, or social media
• Greet customers warmly and ascertain the problem or reason for calling
• Suggest solutions when a product malfunction

• You have at least 1 year experience within a Customer Service role, ideally within the Consulting industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You enjoy finding creative solutions to problems

• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a market leader within Consulting

Growthfn