General Accounting Operations Associate – Japanese/Korean speaker
EPS Consultants
- Selangor
- Permanent
- Full-time
- Supervise the daily operation on finance accounting shared service setup
- Daily operational performance management and meet targets including Service Level Agreements with client;
- Achieve client's Service Satisfaction at the level of client's management and also end-users;
- Facilitate the operational Change Request (CR) process;
- Build team succession and make it effectively;
- Provide a holistic view of service delivery to the client;
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Support Ad Hoc contractual projects for the client in line with the nominated project team;
- Initiate and own continuous improvement projects within area of his/her responsibility;
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
- Work with OE support team ;
- Sound Operations management experience (including SLA management);
- Basic contractual / change management knowledge;
- Client interaction skill;
- Experience in managing unstructured problems
- Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
- For contractual problems - working closely with SDL to ensure gaps are identified and closed with client agreement.
- Attendance to meeting and reviews based on defined MOS system;
- Support SDL achieve the cost control within budget;
- Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
- People developer, build up team succession and keep the delivery continuously;
- Client communication, build up the relation and expectation management;
- Innovation at work, and focus on client value creation;
- Take ownership
- Degree in finance accounting or higher education
- Fluent Japanese/Korean & English skills including Oral and Business Writing
- Familiar with F&A outsourcing operation,
- Rich client facing experience, good at communication with client
- High responsibility and dedication on work
- Overtime may be required during peak periods
- Non-standard hours may be required
- Occasional Travel may be required
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Selangor
Salary Range : up to RM 8000 for non-native, up to RM 10000 for native speakers