Team Lead (Telesales)

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 29 days ago
Job Responsibility Proactively engage with potential customers via both inbound and outbound calls to promote products and services Understand and assess customer needs to recommend tailored solutions that best fit their requirements Confidently manage objections, provide clarifications, and drive successful sales closures Accurately document all customer interactions, leads, and sales activities in the CRM system Stay up to date with the latest product knowledge, promotions, and industry trends to maintain a competitive edge Deliver outstanding customer service and foster long-term relationships with clients to encourage repeat business and referrals Job Requirements Language Skills Must have excellent command of English Minimum C1 level proficiency (CEFR) in both spoken and written English Able to communicate persuasively and professionally over the phone Sales Experience Minimum 1 2 years of telesales or inside sales experience Proven success in B2C (Business-to-Consumer) sales is required Experience in selling technology, or consumer electronics products is an added advantage Communication & Persuasion Skills Confident and engaging phone presence Able to handle objections, build rapport quickly, and close sales effectively Strong active listening and questioning techniques Target Driven Motivated by sales targets and commission-based incentives Consistently able to meet or exceed KPIs and daily/weekly call goals Technical Skills Comfortable using CRM systems, call tools, and spreadsheets Able to learn product knowledge and software tools quickly Job Benefits Provided training. 5 working days (Mon-Fri;7am-4pm) Annual leave/Medical leave Provided allowance Provided incentive Near to public transport. Show more Show less

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