Main Purpose of the Position: To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner. Job Description: Responsible for supporting sales staff by providing administrative, clerical, and customer support. Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline. Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge) Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm. Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities. Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines. Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer. Order report generation daily to communicate to the Top Management on the order status. File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files. Providing Export Invoice for Logistic personnel to proceed with the Export clearance Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer. Generate Debit or Credit notes in the SAP system against Claims received from customers Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation. Requirements: Degree in Business Management/Equivalent SAP system knowledge will be advantage Experience in the Oleochemical/Manufacturing industry is a must Minimum 3-5 years relevant experience (Sales Admin/Order processing/Customer Service) Language proficiency : English, BM, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Willing to work at Subang Jaya, Selangor Excellent communication skills Show more Show less