Outsourcing Senior Associate / Senior

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

• A role that offers a breadth of learning opportunities
• Fantastic work culture

Baker Tilly Singapore