Job Responsibility Effectively manages technicians and advisors, to ensure team objective are being carried out Displays extensive working knowledge of industry standards and practices, including product details and company services offered Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations To plan monthly servicing schedule, collect reporting and bill customer on time Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly To performs other related duties assigned by the line supervisor Implement timely actions taken to correct and/or prevent problems identified in the related processes Ensure necessary documentation, record, reporting, compilation and/or charts being timely prepared and submitted Job Requirements Candidate must possess at least a Bachelor&aposs Degree in (Mechanical/Electrical) Engineering discipline or equivalent. Possess own transport. Excellent communication and interpersonal skills. Strong in leadership, planning, communication and problem solving skills. Ability to work under pressure and independently. Good common of written and spoken English and Bahasa Malaysia. Computer literate. Fresh graduate/ Entry level applicants are encouraged to apply. Applicants should be Malaysian citizen or hold relevant residence status. Job Benefits EPF/ SOCSO Phone and Transport allowance Show more Show less