Customer Service Executive (Mandarin Speaker)

• Minimum education is Secondary School or higher.
• 1- 2 years of customer service experience (preferably in a call center or tech support).
• Fresh Graduate s are encouraged to apply.
• Able to converse in English, Bahasa Malaysia and Mandarin.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.
• Work Location: Ara Damansara

• Inbound & Outbound Support: Handle calls, emails, and faxes for product inquiries, sales, promotions, and general customer support.
• Issue Resolution: Provide First Call Resolution (FCR) for simple issues, dispatch engineers for hardware issues, and escalate complex cases to relevant departments.
• Product Assistance: Address queries about printers, scanners, cameras, projectors, consumables (paper, toner, etc.), e Shop orders, warranty registration, and service repair status.
• Sales Support: Process consumable orders, assist with product sales leads, and direct inquiries to the correct sales team.
• Administrative Tasks: Maintain accurate CRM records, respond to service mailbox inquiries, and support general administrative duties.
• Customer Experience: Ensure timely follow-ups, escalate issues when needed, and meet SLAs to maintain high levels of customer satisfaction.

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive

• Working Hours: 7am - 3am (rotational shift)

Maukerja