Job Overview The Senior Business Analyst is responsible for leading the analysis, planning, and delivery of innovative business solutions that support strategic initiatives and operational improvement. This role involves close collaboration with cross-functional stakeholders to understand business challenges, identify opportunities, and deliver actionable insights and system enhancements. The Senior Consultant - Business Analyst acts as a strategic advisor, solution designer, driving change and ensuring alignment between business goals and technical implementation. Key Roles & Responsibilities Lead collaboration with stakeholders to gather, validate, and document business requirements, ensuring alignment with strategic objectives and a deep understanding of business needs. Analyze and re-engineer business processes, identifying inefficiencies and recommending solutions that deliver measurable improvements and operational excellence. Develop and present solution proposals, including effort estimates and cost breakdowns, ensuring alignment with business needs and technical feasibility; work closely with stakeholders and customers to secure buy-in and approval for implementation. Drive solution design by translating business requirements into technical specifications and working closely with IT and development teams to ensure feasibility and alignment with architectural standards. Create and manage comprehensive documentation, including process flows, user stories, functional and technical specifications, SOPs, and training guides. Plan and lead User Acceptance Testing (UAT) to validate that implemented solutions meet business requirements and quality standards; coordinate resolution of identified gaps. Monitor and report project status, risks, and issues, providing proactive guidance and strategic recommendations to stakeholders throughout the project lifecycle. Act as a strategic partner to business units, proactively identifying improvement opportunities, leading enhancement planning discussions, and facilitating prioritization of initiatives. Advise and guide delivery teams on conceptual and technical solution design, ensuring coherence with enterprise architecture and alignment with evolving business goals. Liaise with external software vendors, managing communications around system updates, upgrades, performance issues, and product roadmaps. Requirements: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Minimum of 5-7 years' experience in business analysis, project delivery, or business transformation roles. Experience in stakeholder management, process reengineering, and technology implementation. Strong analytical and critical thinking skills with excellent communication abilities. Proficiency with BA tools (e.g., JIRA, Confluence, Microsoft Visio, SQL, Power BI). Experience in Agile/Scrum environments and working with cross-functional teams. Good to have: Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent. Agile certifications (e.g., CSM, CSPO) and/or Lean Six Sigma (Green/Black Belt) Benefits: Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Special Leave. Medical Benefits - Sunway Medical Insurance for Outpatient & Inpatient inclusive for dependents. Dental and Optical benefits. Group Term Life & Personal Accident Insurance Scheme. Executive Health Screening. Salary increment based on individual performance. Bonus based on company & individual performance. Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning. Rewards and recognition: Long Service Award. Additional Benefits: Staff Discount (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day, Annual Dinner, Flexible Working Arrangement for working mothers. Open communication. Young, energetic and fun working environment. Are you ready to elevate your working skills and experience Click the 'Apply Now' and you are one step ahead to an outstanding career. Our recruitment team will reach out to shortlisted candidate only. Sunway Shared Services Sdn Bhd (603026-A) Show more Show less