We are building up a new talent team to support our expending global business. Initially, this team will handle customer support, but it would also oversee operations and contribute to our business growth in the greater Southeast Asia region in the future. Thus, we are seeking reliable individuals with high potential, passion in Fintech industry, a strong background in customer support, and a keen business sense. Job Responsibilities User Consultation: Address various user inquiries, including product usage, transactions, deposits, withdrawals, and platform policies. Offer clear and comprehensive explanations to assist users in navigating our platform effectively. Complaint Handling: Demonstrate diligence and conscientiousness in receiving and handling user complaints and suggestions. Provide timely feedback to relevant departments to drive continuous improvement and enhance user experience. Feedback Collection: Proactively gather user feedback and research to understand user demand better. Collaborate with internal teams to advocate for user needs and contribute to product enhancements. Relationship Maintenance: Establish and maintain interactive relationships with our users, offering guidance and support in product usage. Ensure users feel valued and supported throughout their journey on our platform We offer a competitive salary and incentives structure Job Requirements Minimum of a diploma or equivalent educational background Proficiency in both Mandarin is required, and knowledge of other languages will be a great plus Familiarity with essential office software, such as Microsoft Office software, is expected If you understand and are interested in blockchain and cryptocurrency, such advanced knowledge and experience will benefit you Possesses a detail-oriented work attitude, excellent stress resistance, and exceptional customer service and crisis-handling skills Strong communication and presentation abilities are essential. The ideal candidate must be quick-thinking and willing to learn, understand, and resolve user queries efficiently Looking forward to your joining! Show more Show less