If you are looking to excel and make a difference, take a closer look at us Job Responsibilities Planning & Strategy Execute a comprehensive customer migration strategy across a number of migration waves, including timelines, communication plans, migration activities, and platform monitoring Collaborate with product and IT teams to understand the new platform & features and benefits, and translate them into customer-centric messaging. Ensure communication plan is successfully deployed to customers Establish success metrics for the customer migration, such as adoption rates, customer satisfaction scores, and support call volume. Develop a rollback plan in case of migration failures or unforeseen issue for specific customers Communication& Engagement Develop and deliver clear and concise communications to customers about the migration. Work closely with the activation team on key learnings to feed into future migration waves. Manage customer expectations and ensure a positive migration experience. Ensure teams and key stakeholders are updated and report key milestones to ensure smooth transition Job Requirement At least Diploma holder Minimum 2 years' experience in customer service / quality assurance Minimum 1 years' experience in project management