Executive Customer Service - (English Language Support)
Kuala Lumpur
RM 2,000-3,000 per month
Permanent
Full-time
24 days ago
The Responsibilities of the Role: Must be proficient in written and spoken in English. Render the following service for Enquiry calls: Member particular update e.g. address, phone. Phone-in redemption. Lost/stolen and faulty card request. Unsubscribe promotional email / SMS. Point adjustment and swap card handling. Change/cancel/recovery of partner point transfer. Enquiries relate to Member account, program and promotion. Loyalty Program related enquiries and support. Handle member queries on redemption status, non- received or lost voucher. Handle 'Form Recovery' e.g. incomplete information. Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls. Handle any other miscellaneous requests from card members and service station dealers. Skill Requirements: Minimum SPM/STPM with prior working experience. Diploma holder or higher education qualification is preferred. Display excellent communication, problem solving and people skills. Possess initiative, ability to work independently and within a team. Good multitasking ability. Basic computer knowledge: MS Office, MS Outlook and Internet Explorer. Fast typing skills (minimum 35 words per minute). Good problem-solving skills. Customer service oriented. The Package : Attractive Salary (RM2,500). Performance Related Allowance per quarter for confirmed staff. 15 days Annual Leave. 14 days Medical Leave. Medical and hospitalization insurance coverage. Experience Required : Associate Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.