Team Leader

Gratitude india

  • Kuala Lumpur
  • RM 72,000 per year
  • Permanent
  • Full-time
  • 13 days ago
We at Gratitude India are able to successfully cater to the recruitment and staffing requirements of BPO/Ecommerce/Other sectors doing Entry level Hiring from onshore to offshore locations. We take special care of Bpo briefing process to gain maximum output from the candidate and everything the company has to offer.We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing ConsultancyWith The Operations Of The Company Handled By Industry Professionals, We as a Team Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO/ Ecommerce Sector From Onshore To Offshore Locations.Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd"This Means Core Strategies And Functioning Of Gratitude Is Made by 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients.Candidate Ideology Is All About Creating A Dynamic Candidate Experience While Recruiting Them.The RoleYou will be responsible for :
  • A dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
Ideal Profile
  • Language preferred :Mandarin+English
  • You have at least 1 year experience within a Customer Service role, ideally within the Consulting, IT Services and Other Services industry.
  • Candidate must be from logistics background: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL)
  • Minimum bilingual requirements - Able to read & understand Mandarin with basic English in order to be able to cover our business requirements in English and Mandarin markets.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of bpo and Team Lead
  • Bachelor’s degree or equivalent diploma.
  • Proficient with Microsoft Excel and Adobe
  • Team Lead Experience must have min of 1 year
Working in BPO/Call Centre is an added advantage.What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Opportunity to make a positive impact

Gratitude india