Enterprise Services Manager
Amazon
- Kuala Lumpur
- Permanent
- Full-time
- Extensive experience of IT consulting/management experience, with demonstrated IT Digital Transformation experience in customer-facing roles.
- Business consulting experience in transforming customer operations through technology including cloud adoption, IOT, ML/AI, and automation.
- Experience with account growth, sales quotas, project and program deliveries, etc.
- Large company account executive experience (ideally in Oil & Gas and/or Utilities, or large Industrials ) in IT and business consulting including relationship management, achieving growth targets, high customer satisfaction achievement, project portfolio management, and contract negotiations.
- A proven track record of managing and delivering large-scale enterprise IT programsKey job responsibilities
- Long term development of Global Organizations
- Engage with customers to understand their business drivers and application portfolio
- Development of long term Cloud Strategy for customers
- Identify & develop specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Coaching Customer and Partner teams to be self-sufficient.About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Kuala Lumpur, 15, MYSBASIC QUALIFICATIONS- 15+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles.
- Experience working with large multi-national organizations as the Consulting Services lead for clients, delivering Business Transformation projects, and own a bookings/revenue target
- Experience in account engagement and management, including identifying, developing, and executing complex transactions
- Ability to establish relationships with C-Suite and translate the power of cloud computing into a core business enabler and to articulate business outcomes for C-Suite discussion.
- A proven track record of managing and delivering large-scale enterprise IT projects to meet new Business objectives.PREFERRED QUALIFICATIONS- Experience with contract and statement of work development.
- Enterprise IT management frameworks (e.g. COBIT, ITIL).
- Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications.
- Designing, building, and operating global IT processes and infrastructures.