RI/CO Claims Analyst

• Support the implementation of RI/CO claims management strategies and objectives for the region / branch

• Maintain current knowledge of insurance guidelines and policy changes and modifications

• Contribute to the refinement of processes and procedures to improve RI/CO

• Approve RI/CO claims within appropriate authority levels

• Maintain good client relationships with the insured, agents, service providers and the general public

• Respond to client requests in accordance with service standards

• Provide information and feedback on RI/CO claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out

• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels

• Ensure legitimate RI/CO claims are paid in accordance with policy conditions by providing technical expertise and leadership

• Supervise the investigation and settlement of all RI/CO claims within the team

• Supervise RI/CO Claims staff

• Customer service
• Organizational and communication skills
• Analytical and negotiation skills
• Basic English Communication Skills

• Relevant tertiary or industry qualifications

• At least 7 years experience in insurance

• Strong knowledge of insurance industry and claims processes

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

QBE Insurance