Customer Service Associate (JLPT N1/N2)
Growthfn
- Kuala Lumpur
- RM 106,800 per year
- Permanent
- Full-time
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required SALES metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
- Fluent in Japanese Language in order to effectively liaise with the Stakeholders of the region.
- 2 years in college or equivalent
- Min 6 months experience working in a performance driven role with specific metrics/goals
- Min 1-year steady job experience in a customer oriented and/or sales role
- Min of six months experience in the hospitality industry
- Good keyboarding skills
- Computer Navigation Skills and multi-tasking
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
- Excellent research skills with proficiency in the usage of ‘search’ function
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Work alongside & learn from best in class talent