Job Responsibilities: Order entry, verify order/ delivery date: Order status monitoring - Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date. To enter all orders in an accurate and timely manner within KPI. Invoicing - sales. To manage the return of products by customers in accordance with the return policy procedures. To review of open orders and notify customer on delivery status. Any additional duties related to orders fulfilment not listed above. Service related tasks: To update job notification on the service log sheet. To attend tool box meeting on daily basis. Any additional duties related to service support not listed above. Other Customers related tasks & handling: Provide support to sales & service's team about customer's inquiries on order status. To enter all assigned data in an accurate and timely manner, including maintenance of the customer's data or contact database. To manage customer's complaint handling for orders related matters. To obtain delivery order (Dos) acknowledgement from customers. Any additional duties on customers related tasks not listed above. Other tasks To develop and expand product knowledge. To familiar with assigned modules in SAP DW1 and make the full practical use of all features of the system according to company processes and procedures. Assist to answer all incoming calls if the receptionist is not available. To back up and support other Customer Service Representative in the event of their absence. Any additional duties not listed above that may be deemed as appropriate by the Business Operations Supervisor or Business Operations Manager. Job Requirements: Minimum SPM or Diploma in Business Administration, Secretarial Studies or other related fields. At least 2 years of working experience in an office setting or customer service related field. Familiar with data entry/retrieval of information using computer software programs. Good command in English. Basic SAP knowledge is needed. 5 days working job.