About PETRONAS Shop: PRYSM, established in 2018, offers authentic PETRONAS merchandise. As customer demand increased, PETRONAS Shop became the go-to destination. Providing a wide range of genuine products, including jerseys, t-shirts, accessories, lubricants, PETROSAINS merchandise, and PETRONAS Twin Towers souvenirs. Integrated with Setel, PETRONAS Shop prioritizes authenticity, convenience, and rewards for a seamless shopping experience. Role Purpose: The Executive, Sales will be an integral part of our customer-focused team, responsible for driving business-to-consumer initiatives and enhancing the overall customer experience. You will contribute to the development and execution of strategies to attract and retain customers, ensuring satisfaction and loyalty. This role requires a customer-centric mindset, strong communication skills, and a passion for delivering exceptional service. In This Role You Will: Develop and implement strategies to attract and acquire new B2C customers. Design and execute programs to enhance customer retention and loyalty. Collaborate with the marketing team to plan and execute B2C marketing campaigns. Contribute to the development of creative and compelling content to engage the target audience. Address customer inquiries, concerns, and feedback promptly and effectively. Work closely with the customer service team to ensure a positive customer experience. Collaborate with the sales team to drive B2C sales through various channels. Plan and execute promotional activities to boost product or service awareness. Monitor and analyze key performance indicators related to B2C initiatives. Provide regular reports on the effectiveness of marketing and sales efforts. Assist with any related tasks, projects, and other assigned duties as and when deemed necessary. Ensure adherence to the compliance of company policies, industry regulations and legal requirements. You're A Great Fit If You Have: Candidates must possess at least a Diploma or Bachelor's degree in Marketing, Business, or a related field Proven experience in B2C marketing, sales, or a related role Customer-centric mindset with a strong focus on delivering exceptional service Creativity and innovation in approaching B2C strategies Minimum of 5 years' experience in sales/marketing/ecommerce industry, preferably within Malaysia/SEA Experience in digital marketing Able to thrive in a fast-paced, entrepreneurial environment, solve complex problems, and develop creative solutions Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks Effective verbal communication, analytical and problem-solving skills Forward thinking and agile mindset Prior startup experience is a bonus Ability to handle sensitive information with confidentiality. Excellent communication and interpersonal skills. What Makes Working With Us Awesome Our people and culture- You will get to work with awesome and friendly colleagues with whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer learning. Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role. Development-focused- Your learning and growth matter most to us. We are people-centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly. Cool Perks/Benefits Hybrid working arrangement; Flexible working hours Relax and unwind in the leisure area with video games, board games, books, and more. Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style). Coffee, tea, or snacks are available for consumption at the pantry. Because you'll be happier with a full tummy. A healthy body leads to a brilliant mind. Let's get moving with the inter-company sports team. There will be workshops, talent shows, sports activities, and other events for sharing and bonding. Personal Data Protection Setel Ventures Sdn Bhd ('Setel', 'we', 'our' 'us') is committed to protecting and respecting your privacy. This Setel privacy statement ('Privacy Statement') explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.