Job Responsibility Feedback & Data Management: Collect, organize, and analyze customer feedback to identify patterns and actionable insights. Administrative Coordination: Maintain structured records and ensure proper documentation of customer interactions and resolutions. Reporting & Analysis: Develop reports highlighting trends and areas for improvement for internal teams. Process Enhancement: Recommend improvements based on feedback analysis to optimize operational workflows. Perform other administrative tasks as assigned by your supervisor. Participate in role-play or training sessions to understand products and services. Job Requirements Currently pursuing a diploma or degree in business, retail management, marketing, or a related field. Strong communication and interpersonal skills to engage with customers effectively. Ability to handle inquiries, complaints, and provide solutions professionally. Basic computer literacy for handling digital customer interactions and reports. Job Benefits Allowance Structured learning Mentorship: Show more Show less