At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role Responsible for determining the validity and authorising settlement of individual life insurance claims Review processes and make recommendations on policies and guidelines to individual life insurance claims Assess and settle individual life insurance claims arising from policies in force Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA Process all individual life insurance claims documents timely Answer inquires relating to claims processing Requirements Education qualification in Biomedical, Biotechnology, Health Science, Biology or related fields Minimum 3 years of reimbursement claims experience Sound knowledge of medical terms and claims processes Good communication and decision-making skills Self-motivated and customer-driven Sound problem solving skill Additional Notes Training will be provided Our office is located in the serene town of Cyberjaya (moving to Putrajaya in 2026) 1 day work from home arrangement each week Smart casual or active wear every day