PROJECT MANAGER

• Role: Manager
• Responsibility
• � The Supply Chain Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production, and distribution of the company's goods.
• � Project Manager are responsible for planning, controlling and monitoring the costs of a project or business.
• Scope Project :
• Project Planning
• Work with project team to develop the project plan, quotation, business case and identify resources vendor (sourcing)
• Monitor status and progress against plans, monitor and report on anticipated and/or actual schedule variances along with mitigation plans to get projects back on track.
• Work with resource managers to ensure the correct resources are identified and available at the required time plan
• Project Controls
• Review and manage all project issues, changes and risks through formally defined processes
• Work with the Project team to adhere to project controls and processes
• Facilitate the definition of the project scope and the subsequent control.
• Review, and be responsible for, the overall work effort and deliverables of the project team.
• Manages vendor relationship during project lifecycle including point of contact for vendor and managing terms of Statements of Work (SOW)
• Manage the project budget to ensure accurate tracking and forecast
• Ensure that each project is populating reports, documents, plans to the same level using common standards
• Communication
• Provide transparency of progress and status of all projects to all related departments. This will allow for early warnings of issues allowing intervention to keep projects on track.
• Ensure team understand business direction and value of the project
• Identify and manage cross project dependencies
• Leadership
• Drive the project team to deliver the project and associated benefits
• Facilitate meetings effectively to ensure they meet objectives, drive collaboration and result in action.
• Hold the project team accountable for their project related tasks.
• Manage the communication and change required to ensure the project success
• Establish roles and responsibilities for the project

• Scope CSS :
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution, resolve issues that come up (e.g. delivery)
• Set a clear mission and deploy strategies focused towards that mission, collaborate with other departments to create coordinated plans for business growth
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Evaluate and report on KPIs
• Train and guide employees

• Required skills and qualifications :
• Proven working experience in project/sales management
• Excellent customer-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Appropriate field of study or equivalent work experience
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline

Seiko Denki