Manager - Training & Service Quality - Contact Center
Petaling Jaya, Selangor
Permanent
Full-time
27 days ago
Degree in Education, HR, or a related field. 5+ years in customer service, contact center operations, or training. Total Exp- 7 to 10 Years Previous experience in the assistance / insurance industry is a plus Knowledge, Skills and Competencies Proven team leadership and coaching skills. Strong knowledge of customer service best practices . Must Have Experience Designing Learning Courses Based On Requirements/Feedback To Improve Operational Efficiency Have Experience In Curating Training Courses Role Requires The Individual To Work With Team In Different Countries, Does Candidate Have Experience Working With Cross Cultural/Dynamic Environment We're looking for a dynamic and hands-on leader to drive training and service quality excellence across ourEast Asia operations (Thailand, Malaysia, Singapore, Hong Kong, Japan). You'll lead a team of 8-10professionals, ensuring our Call Center and Claims Management teams deliver exceptional service andcontinuously improve.This role blends strategic oversight with hands-on execution-from conducting training and audits to coachingteams and driving performance improvements Show more Show less