Client Relations Manager (Luxury) - Contract

Michael Page

Kuala Lumpur
RM 72,000-96,000 per year
Permanent
Full-time

13 days ago
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The Client Relations Manager will be primarily responsible for leading the client activation strategy, elevating the client experience and managing the client satisfaction for the organization. This is a 1-year contractual role and you will be working closely with the regional team to ensure consistency with the client strategy.The Client Relations Manager will be primarily responsible for leading the client activation strategy, elevating the client experience and managing the client satisfaction for the organization. Key responsibilities include:

Planning, executing, and overseeing the entire implementation of client experience initiatives, overseeing activities that drive membership recruitment, engagement, and active participation, aligning with consumer value propositions and brand experience goals
Developing loyalty programme and gifting rewards plan in accordance with the client communities
Working closely with the regional team to analyse the client segments to achieve optimal outcomes
Supporting the brand by rolling out programmes to enhance client experience and satisfaction
Regularly evaluating client satisfaction level by monitoring KPIs, customer care performance metrics and suggesting action plans in collaboration with cross-functional stakeholders
Collaborating with Events, Learning and Development as well as Commercial teams to execute end to end loyalty program to improve retention rate
Evaluating the effectiveness of client communications, making enhancements to foster positive engagement

Join one of the leading luxury retailers with huge growth plan |Rewarding package with excellent benefitsThe successful candidate shall have a minimum of 5 years experience in CRM-related field. Other requirements include:

Strong track record in handling loyalty programs with huge consumer transactions
Strong track record in driving customer retention and growth
Sharp analysis and problem solving skills, with a great passion in numbers and data
Experience in luxury industry will be an added advantage
Self-motivated individual with a strong operational discipline
Results oriented and ability to work in a fast-paced environment

Our client is a renowned luxury retailer in the prestige category. The company is known for its iconic products such as jewellery and watch categories.

Huge growth opportunity
Expansion of portfolio in luxury retailer sector
Be part of an international leading brand in its field

Michael Page