Agent - Air Export Customer Service
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
- Track and trace shipments as required.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client invoicing.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated.
- Meet KPI standards, as per the company procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- To take up additional tasks as required to meet the Department's needs.
- Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus