People Experience Associate
ResMed
- Kuala Lumpur
- Permanent
- Full-time
- Resolve routine requests received through global case management portal in a timely manner with a high level of satisfaction from the customer (employee) and/or use judgement to escalate to the next level.
- Provides daily Employee Life Cycle administration support, includes but not limited to onboarding, offboarding, internal transfers, and employment contract management (country-specific).
- Process and monitor all local documentation required for employees via DocuSign.
- Manage data in Workday; this will include ensuring accurate data is entered and maintained in the system and periodically performing data audits.
- Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements.
- Maintains all Workday payroll inputs.
- Partner with the People Experience Operations Specialists, flexing to assist with important foundational and operational HR as needed for complex and time sensitive requests
- Promote the usage of self-service and guide the employees on how to access and navigate.
- Use procedures, policies, knowledge database and other reference materials to assist in answering requests ensuring information is relevant, current, and clear.
- Be part or involve in People Team transition support; this will include Talent Acquisition, Global Mobility, Compensation and/or other admin support.
- Document control for defined operations processes to ensure compliance to policy, quality and statutory requirements.
- 1-2 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc).
- Proficiency in Mandarin Language is essential.
- Experience in WorkDay or other HR Systems.
- A strong sense of business ethics including the ability to appropriately handle confidential information
- Ability to learn quickly and understand HR activities and processes.
- Strong customer experience focus.
- Excellent written and verbal communication skills.
- Excited and enthusiastic to learn, and by the opportunities new challenges provide.
- Desire to work in a high calibre team and strive for exceptionally high quality service delivery.
- Excellent computer proficiency (e.g. MS Office – Word, Excel and Outlook)
- Bachelor's Degree in HR or relevant education background.
- Experience in HR Operations/ Shared Services environment in multi-national operations.
- Experience in working within a cross functional teams.
- Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice.